Privacy Policy

1. General Provisions

VivaEuropa respects your privacy and strives to protect your personal data. This Privacy Policy explains how we collect, use, store and protect information you provide when using our services.

2. Information We Collect

2.1 Personal Information

• Name and surname
• Contact information (email, phone)
• Documents required for residence permit processing
• Financial status information

2.2 Technical Information

• IP address
• Browser type and operating system
• Pages you visit
• UTM parameters and traffic sources

3. How We Use Information

We use collected information to:

• Provide residence permit processing services
• Client consulting and support
• Improve service quality
• Comply with legal requirements
• Marketing purposes (with your consent)

4. Data Transfer to Third Parties

We may transfer your data to:

• Spanish government authorities (for residence permit processing)
• Translators and notaries (for document preparation)
• Legal consultants
• Technical service providers

We do not sell or transfer your personal data to third parties for commercial purposes.

5. Data Protection

We apply the following protection measures:

• Data encryption during transmission
• Limited access to personal data
• Regular security system updates
• Staff training on privacy matters

6. Your Rights

In accordance with GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Restrict data processing
• Withdraw consent for processing

7. Cookies and Analytics

We use cookies for:

• Improving website functionality
• Traffic analysis
• Content personalization

You can disable cookies in your browser settings.

8. Data Storage

We store your personal data:

• During service provision period
• For 3 years after service completion
• As long as required by law

9. Policy Changes

We may update this Privacy Policy. We will notify you of significant changes by email or through website notification.

10. Contact

For privacy questions, contact:

• Email: vivaeuropa.sup@gmail.com
• Postal address: to be updated after office opening